An entry level opportunity to learn fine jewelry and deliver exceptional client care. 

About Laura Pearce Ltd. 
Founded in Atlanta in 1989, Laura Pearce Ltd. (LPL) has been recognized by Veranda as one of the best independent jewelry shops in the United States and by Atlanta Magazine as one of Atlanta's 50 Best Shops. LPL is known for exceptional taste, craftsmanship ,personal service, and enduring client relationships. For more than three decades, LPL has served clients from the same Atlanta location, establishing an enduring and highly regarded presence in the community. LPL offers carefully selected designer and private label jewelry, a proprietary LPL collection, and a highly regarded custom-design practice. Our warm, collaborative environment pairs the standards of a premier jeweler with the personal experience of an independent, founder-led business.

The Opportunity 
LPL is seeking a polished, energetic, and highly dependable Client Services Associate to support every aspect of the client experience.  This is an ideal opportunity for someone who loves working with people, wants to learn the fine jewelry business, and is equally comfortable helping a client, fulfilling an online order, preparing a shipment, or supporting a marketing initiative.  The position offers hands-on training and room to grow within a respected Atlanta business.

What You Will Do 

• Welcome clients warmly, learn their needs, support jewelry sales, and help create the relaxed, personal experience for which LPL is known.
• Follow up with clients regarding inquiries, purchases, special orders, repairs, appointments, payments, and delivery timing.
• Fulfill online and in-store orders accurately, indluding packaging, shipping, receiving, documentation, and client communication.
• Assist with day-to-day repair and service requests, ensuring items and commitments are carefully tracked through completion.
• Support inventory activities, product organization, merchandisiing, trunk shows, evernts, and other store priorities.
• Assist with email, social media, public relations, customer outreach, and other marketing campaigns under the direction of LPL's team.
• Maintain accurate information in spreadsheets and business systems and help keep client and operational workflows organized.
• Pitch in whenever needed in a small, collaborative, business, from presentation and administrative details to hands-on store support. 

What We Are Looking For 

• A warm, professional presence and genuine enthusiasm for serving clients in a premium, relationship driven environment.
• Exceptional attitude, work ethic, discretion, reliability, and attention to detail.
• Clear written and verbal communication skills and confidence interacting with clients in person. by phone, text, and email.
• Strong organizational skills and the ability to shift priorities while maintaining accuracy and follow-through.
• Comfort with Microsoft Office, particularly Excel, and the ability to learn Shopify, The Edge, Podium, Airtable and other systems.
• Interest in fine jewelry, fashion, design, retail, marketing, or luxury service; prior jewelry or retail experience is helpful but not required.
• Availability for occasional Saturdays and expanded seasonal schedules, particularly during the holidays. 

How to Apply 
To be considered for the Client Services Associate position, applicants must email a resume, a brief cover letter, and a link to their LinkedIn profile, if applicable, to careers@laurapearce.com. The cover letter should explain why this particular opportunity interests you and why your experience, strengths, and perspective make you especially well-suited to contribute at Laura Pearce Ltd. Applications submitted through another channel or without the requested materials may not be considered.

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